Installation of MSI File ‘IcaWSx64.msi’ failed with code ‘InstallFailure’ (1603). I recently got this message when upgrading the VDA within a Citrix Platform Layer (Citrix App Layering). In this example, access to read the LoggedEvents registry key was denied. Upon receving the error message, click on Why did this fail? Oct 27, 2019 Although Citrix has severely improved the installation process by creating the Citrix Server Role manager who deals with the installations, and the clear separation of the-installation-of-the-product and the-configuration-of-the-product, Citrix has some improvements to make. 1603 fatal errors usually are caused by one of two things: the account doing the installation can't write where it needs to, or the installation package is corrupted. Since you've ruled out #2 by doing an install with it, I'll assume it's #1.
Issue
Citrix Installation Error 1603
Cannot install Symantec Backup Exec 'Remote Agent for Windows System' on 64bit Windows 7 client PCs (pushed from the Symantec Backup Exec Media Server). Installation fails with an error on the Media Server:
Install failed with error code 1603. Right click on the server to view logs for more information.
Install logs reveal following errors:
Citrix Installation Manager Installation Failed 1603 Software
FATAL ERROR: The profile for the user is a temporary profile.
ERROR: Installation failed with error 1603. GetLastError = :0
Option 1 - Install locally
Copy C:Program FilesSymantecBackup ExecAgentsRAWSX64 folder from Symantec Backup Exec server to a temporary location on a client PC. (If your client is 32bit, copy RAWS32 folder instead). Run Setup.exe (on a client PC) and complete the installation.
Option 2 - Install via Group Policy
Symantec Backup Exec Remote Agent can be installed via Group Policy as described here. Since I only had few machines that required the agent, I haven't tested this and resorted to the first option - local installation.
Symantec Backup Exec 2010 on Windows Small Business Server (SBS) 2008
Windows 7 64bit client